Q: What metal is used to make the product, and will it rust?
A: Our product is made of high-quality stainless steel, which ensures it will not rust, providing a durable and long-lasting finish.
Q: Is the name printed or carved?
A: We engrave the name using a laser machine, which creates a permanent and durable mark that will last forever.
Q: What is our return and replacement policy?
A: We offer a 14-day return and replacement policy. If you're not satisfied with your purchase, you can initiate the return or replacement process within 14 days. To do so, please connect with us via WhatsApp or email, and we'll be happy to assist you.
Q: What is our delivery timeline?
A: Our standard delivery timeline is 3-5 working days from the date of order shipped.
Q: What is the warranty period, and will the color fade after the warranty expires?
A: We provide a 12-month warranty for our products. As for the color fading, it depends on the usage and handling of the product. However, we assure you that the color will not fade easily, and with proper care, it will remain vibrant for a long time.
Q: What if I have more questions or concerns?
A: We're here to help! For any further queries or concerns, please mail us at support@foundationgift.com. We'll be happy to assist you.
