Q: What metal is used to make the product, and will it rust?
A: Our product is made of high-quality stainless steel, which ensures it will not rust, providing a durable and long-lasting finish.
Q: Will the color fade, and is the product anti-tarnish?
A: No, the color will not fade, and yes, our product is anti-tarnish, ensuring it retains its vibrant appearance and durability over time.
Q: What is our return and replacement policy?
A: We offer a 14-day return and replacement policy. If you're not satisfied with your purchase, you can initiate the return or replacement process within 14 days. To do so, please connect with us via WhatsApp or email, and we'll be happy to assist you.
Q: Is the name printed or carved?
A: We engrave the name using a laser machine, which creates a permanent and durable mark that will last forever.
Q: Is this product water-resistant?
A: Yes, it is.
Q: What is our delivery timeline?
A: Our standard delivery timeline is 3-5 working days from the date of order shipped.
Q: Can we engrave an inside message?
A: Yes, we can engrave an inside message. To do so, please mention your special request in the "Order Notes" section while placing your order, and we'll take care of it.
Q: Is this product adjustable, and how do I select the size?
A: Yes, this product is adjustable, allowing you to adjust the size according to your wrist. We also offer separate sizes for male and female, so please select the one that suits you best.
Q: What is the warranty period, and will the color fade after the warranty expires?
A: We provide a 12-month warranty for our products. As for the color fading, it depends on the usage and handling of the product. However, we assure you that the color will not fade easily, and with proper care, it will remain vibrant for a long time.
Q: How do I care for my bracelet?
A: To keep your bracelet looking its best, please follow these care guidelines:
- Avoid wearing it in hard water or while swimming in chlorinated pools.
- Keep it away from lotions, perfumes, and other chemicals.
- Store it separately to prevent tangling or scratching.
By following these tips, you'll be able to enjoy your beautiful bracelet for years to come!
Q: What is the difference between a personalised classic bracelet, cuff dual finish bracelet and a dual finish kada bracelet?
A: The difference is that a personalised classic bracelet and cuff dual bracelet is adjustable and has an open design (half-cut), whereas a dual kada bracelet comes with a lock system, providing a secure and fixed closure.
Q: What if I have more questions or concerns?
A: We're here to help! For any further queries or concerns, please mail us at support@foundationgift.com. We'll be happy to assist you.
